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We're on the same team.

Drop a question, report a bug, hand us a feature idea — we read every message and the whole team plays the games we ship.

All systems operational~ 4 hr median reply3 humans online5 languages

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supportMaria answered a ticket12s ago

releasev2.41 shipped to production4m ago

bugAnatoliy fixed lobby latency on EU-West11m ago

supportSergey joined Discord office hours23m ago

statusAll systems operational · 99.98% uptime—

2,840Tickets resolved this month

4.9 ★Avg. support rating

5Languages supported

98%SLA hit rate

DiscordLive chat · 12.4k members

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Faster repliesHelp us help you faster

Include your order ID for refund or payment questions — we can pull the receipt instantly.

For bugs: steps to reproduce, your browser, and your device. The more specific, the faster we triage.

Screenshots are welcome — paste them straight into the message field, no need to attach.

For login or account issues, include the email you registered with so we can match the account.

Time-sensitive? Add 'urgent' to the subject and we'll route it to the on-call team.

Write in whichever language you think in — we answer in EN, RU, ES, FR, BY.

Every message is read by a human on our team — no chatbots, no autoresponders.

On call right now

Maria, Anatoliy +2Support · EU + LATAM

Median first reply4 hr

Working hoursMon – Fri, 10:00 – 18:00 (GMT+4)

CoverageGMT-5 → GMT+8

For developersBugs & integrationReproducible bugs, API issues, and SDK questions are tracked in GitHub. We triage within 24 hours.

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System status

All systems operational

99.98% uptime over the last 30 days.

Common questionsMaybe we already answered this

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Refund eligibility depends on the item and the time since purchase. Reach out to arcadeum.care@gmail.com with your order ID and we'll get back to you within one business day.